Reseñas
Niki
I wish the office staff had explained the donation portion in more detail. I was prepared to donate several large pieces of furniture and appliances to donation centers. I was told by the office staff that it was no problem and would be arranged. On the day of the move, we were asked by the movers if we reached out to the centers prior to the appt because many thrift/donation centers do not accept certain items. We were also informed that if they reach the donation center and the items are not accepted, we would have to figure out another alternative. This was a bit of an inconvenience to us. We did not know this prior to the appt.
<div>Niki, We are sorry to hear that the donation center was unable to accept your furniture. This occasionally does happen if the center is full or unable to accept goods based on the condition. Please know that we never want to create any confusion for our customers and since we aren't affiliated with the donation facility, it's hard for us to know what they will or will not accept until we arrive. Please reach out if you would like to discuss this in more detail 678.305.7304</div>
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Kim
<div>So happy to hear that Kim. I'll make sure Amber, Cortney, and Terry know how happy you were with the service that they provided. Please let us know if you need anything in the future no matter how big or small.</div>
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Tony
<div>We love hearing comments like this Tony! Thank you! I will be sure to let Kenya, Terry, and Issac know how pleased you were with your service. We look forward to seeing you again tomorrow.</div>
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Melissa
My initial conversation with Two Men and a Trucks office personnel was great. She was friendly, assuring and upbeat.
The problem we encountered with Two Men and a Truck is one of pricing. We were 2-3 times over the original quote and packing took a lot longer than anticipated. This was our 20th move so we aren’t new to the process. The quotes for the job could be effectively quoted closer to a price point if someone came out and did an accessment on the stuff we had.
<div>Thank you for letting us know Melissa. I am going to do some research on your move to find out why the estimate was off. All of our services are completed at an hourly rate and we never want our customer to be surprised by the cost of their move. Again thank you for bringing this to my attention and I will reach out to you by phone tomorrow morning.</div>
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Roberta
<div>Thank you Roberta. Issac and Terry are actually one of our top 10 most requested crews and I'm so happy to hear that they did a great job for you.</div>
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Anonymous
<div>Aren't they great. Thank you for such a kind review. Enjoy your new home.</div>
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Brenda
<div>That's wonderful to hear Brenda. We are so happy that we were able to exceed your expectations and arrive on time. Let us know if we can help with anything in the future.</div>
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Stacy
<div>Thank you for such an awesome review Stacy! James and Terry are actually one of our top 10 requested crews so they will certainly appreciate your recommendation. Let us know if we can help with anything in the future and we hope that you are staying warm up in Iowa :)</div>
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Mark
<div>Aren't they wonderful Mark. They are actually one of our top 10 most requested moving crews. I'll be sure to pass your review along to them.</div>
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Brent
<div>Brent, Thank you so much for noticing that we truly love what we do and for your high recommendation. Please let us know if we can ever help with anything in the future.</div>
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