Reseñas
Laura
Though we had had a good experience before which was the reason we chose You, this time was not a good experience at all. Our dissatisfaction came from a policy that places the burden of a needed tow truck on the movers or the customer. Why? Neither of us were at fault - it was a communication mishap which shouldn’t have resulted in either of us paying for the necessary tow truck. The “supervisors” at the office were unhelpful and inflexible. The movers themselves were lovely and did not agree that either of us should be charged. My rating does not reflect them. It is the stated company policy named above and the fact that the “supervisors” were so unwilling to listen to our situation & make it right by all. Very disappointed. Will not use in the future.
Response
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<div>I'm glad you had a good experience with the movers and how they handled all your items. I'm sorry you were impacted by our policy to not drive on grass. We have this policy in place for a number of reasons: 1) to keep people safe so that trucks don't slide and endanger people in or around the truck, 2) to keep from damaging grass or utilities due to the weight of the truck, and 3) to prevent damaging the trucks if they have to get towed because of how they have to secure the tow line to the truck sometimes. We informed you of the risks and challenges of driving on the grass, and informed you of our policy when we were asked to drive on the grass. Due to all the rain that has occurred lately, we informed you that there was a good chance we'd get stuck even though the yard was fairly flat. We were told it would be fine and that you still wanted us to drive on the grass and park in front of the home to help things go faster. Our guys proceeded with parking on the grass because you were adamant about us doing so and this resulted in us getting stuck like we said might happen; and a tow truck was required to get unstuck. Again, I'm sorry this resulted in a negative experience for you. If you would like to discuss things further, please feel free to call our office. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>I'm glad you had a good experience with the movers and how they handled all your items. I'm sorry you were impacted by our policy to not drive on grass. We have this policy in place for a number of reasons: 1) to keep people safe so that trucks don't slide and endanger people in or around the truck, 2) to keep from damaging grass or utilities due to the weight of the truck, and 3) to prevent damaging the trucks if they have to get towed because of how they have to secure the tow line to the truck sometimes. We informed you of the risks and challenges of driving on the grass, and informed you of our policy when we were asked to drive on the grass. Due to all the rain that has occurred lately, we informed you that there was a good chance we'd get stuck even though the yard was fairly flat. We were told it would be fine and that you still wanted us to drive on the grass and park in front of the home to help things go faster. Our guys proceeded with parking on the grass because you were adamant about us doing so and this resulted in us getting stuck like we said might happen; and a tow truck was required to get unstuck. Again, I'm sorry this resulted in a negative experience for you. If you would like to discuss things further, please feel free to call our office. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jason
We needed to move a washer and dryer down stairs out of the old home and upstairs into the new one. The guys were able to handle the task well.
Response
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<div>Thank you for sharing your experience. We greatly appreciate the opportunity to help serve your needs. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for sharing your experience. We greatly appreciate the opportunity to help serve your needs. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Steve
We needed help moving a new treadmill upstairs and after having a bad experience with the service recommended by the treadmill mfr we called 2 Men and a truck. Deven in the office was great to work with and the movers, James and Domenic, were very professional. They arrived on time and were quick to get the job done with no problems. I would call on 2 men again!
Response
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<div>Thank you very much for the opportunity to help with your move. We're so pleased you had an excellent experience. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you very much for the opportunity to help with your move. We're so pleased you had an excellent experience. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kaori
James and Jamie are the best. I would use them anytime and recommend them to anyone.
Response
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<div>Thank you so much for your review. We're so pleased you had an excellent experience. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you so much for your review. We're so pleased you had an excellent experience. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sharron
Courteous and responsible workers. Very friendly and they were careful with our furniture
Response
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<div>Thank you for sharing your overall experience. We're so please that everything was excellent. We hope you enjoy your new home. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for sharing your overall experience. We're so please that everything was excellent. We hope you enjoy your new home. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Heather
Cedrics team was fast and efficient! I felt like I was in great hands. Smoothest move to date.
Response
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<div>We're so glad you had an excellent move experience. It is our pleasure to help our customers and make moving as easy and painless as possible. Thank you for giving us the opportunity to help with your move. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We're so glad you had an excellent move experience. It is our pleasure to help our customers and make moving as easy and painless as possible. Thank you for giving us the opportunity to help with your move. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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John
Staff was great
Only complaint would be truck was not big enough to fit our entire house
Only complaint would be truck was not big enough to fit our entire house
Response
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<div>I'm so glad you had a great experience with everyone. We certainly do what we can to fit everything the customer wants in our trucks, however, sometimes our customers have more items than what was given to us over the phone and can result in some items not fitting on the truck. We greatly appreciate the opportunity to help with your move. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>I'm so glad you had a great experience with everyone. We certainly do what we can to fit everything the customer wants in our trucks, however, sometimes our customers have more items than what was given to us over the phone and can result in some items not fitting on the truck. We greatly appreciate the opportunity to help with your move. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Maran
Super happy with the service! The guys who came to move us were efficient and friendly and the office staff were also great. Would absolutely use again!
Response
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<div>Thank you for your kind words and sharing your move experience. It is truly our pleasure to serve our customers. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for your kind words and sharing your move experience. It is truly our pleasure to serve our customers. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Melinda
Reasonable rates, office happy to help with rescheduling 3x! Jameel and J. Brown were professional and friendly. Very happy with overall experience.
Response
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<div>Thank you for sharing your overall experience with us. We're so pleased that you had an excellent move experience. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for sharing your overall experience with us. We're so pleased that you had an excellent move experience. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Betty
The two men that came to help with the move were very nice and knew just what to do. I was very pleased with them.
They had a problem with one piece of furniture but solved it. I would certainly use Two Men and a Truck again.
Please do not use my name or email address. Thanks.
They had a problem with one piece of furniture but solved it. I would certainly use Two Men and a Truck again.
Please do not use my name or email address. Thanks.
Response
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<div>We're so glad you had a wonderful experience. Thank you for allowing us the opportunity to help with your move. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We're so glad you had a wonderful experience. Thank you for allowing us the opportunity to help with your move. If there is anything else we can do for you, please let us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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