Reseñas
Marylen
You hear horror stories of moving companies being late and losing and/or damaging your property, so you never know how your move will end up. I was impressed with the trucks and the movers that came with Two Men And A Truck. Ronnie, Ramon, Raheem and Kaheel were extremely professional, friendly and helpful. They immediately allayed any fear of the unknown for me. Big thanks to these four guys
Response
Dear Marylen, thanks for leaving us such a wonderful review. We are thrilled that you loved your latest experience with the Movers Who Care®. Ronnie, Ramon, Raheem, and Kaheel will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again! Have a great day.
Greg
The movers were awesome. Got everything moved in a timely fashion. They were extremely polite and a pleasure to work with.
Response
This is great to hear, Greg! We are happy our professional movers were able to exceed your expectations with their punctuality and politeness displayed during the process. We are grateful for your business, have a great day!
Linda
Tyler and Jimmie were very pleasant, careful. Took a little longer than estimated but it all worked out well.
Response
Linda, thank you for your kind words about Tyler and Jimmie! We are happy to hear that all worked our well at the end! Thank you for your business.
Michelle
My experience with the office was good. Moving process not good. Did not put on truck all that was required. For unloading parts of beds and chest we’re missing. Lamps damage.
Response
Hi Michelle,
Thank you for your honest feedback. We're glad to hear your experience with the office was positive, but we're truly sorry the moving process didn’t meet expectations.
Missing parts and damaged items are never acceptable, and we understand how frustrating that can be. We'd like the chance to make this right and look into what went wrong with your move. Please give us a call so we can follow up directly and work toward a resolution.
We appreciate your business and the opportunity to improve.
Thank you for your honest feedback. We're glad to hear your experience with the office was positive, but we're truly sorry the moving process didn’t meet expectations.
Missing parts and damaged items are never acceptable, and we understand how frustrating that can be. We'd like the chance to make this right and look into what went wrong with your move. Please give us a call so we can follow up directly and work toward a resolution.
We appreciate your business and the opportunity to improve.
Charlyn
I have already placed a review on Google, but am always happy to say again how very delighted my husband and I were in dealing with Two Men and A Truck. Thank you to James for organizing our delivery, and to Vincent and Rayon for delivering these heavy chests. Great job all the way around guys. Yall are the best!!!!!!!!!
Response
Charlyn, It sounds like you had a great moving experience with TWO MEN AND A TRUCK!! We aim to provide top-notch customer service and James, Vincent and Rayon made sure to do that. Thanks for taking the time to share your feedback with us. We are glad we were able to exceed your expectations!
Glenda
Keishone and Josue were the two gentlemen who did our moving from
Ocala into Jacksonville . There were very professional and had such a great attitude. My husband and I were very pleased. The office staff reached out a few times as well to make sure all was going well. And the price was just right. Highly recommend .
Ocala into Jacksonville . There were very professional and had such a great attitude. My husband and I were very pleased. The office staff reached out a few times as well to make sure all was going well. And the price was just right. Highly recommend .
Response
Glenda, thanks for leaving a review, and mentioning the professionalism and great attitude displayed by Keishone and Josue! You’re right, they are always going above and beyond when working with our customers. We’ll be sure to share your praises with them! Thank you for your business and your willingness to recommend us to others! Have a great day.
Renea
The two men who did our move were very efficient, fast and professional. They were late in arriving because the address they were given was incorrect, but they got right to work and never stopped. We were under the belief that they were coming from the office in Ocala, but actually came from Eustis which is a much further distance.
Response
Renea, thank you for taking the time to share your latest moving experience with us. First, we want to apologize for the delay in finding your address. Our franchise has dispatch offices in Eustis and Ocala and depending on the schedule of the day, logistically we make the decision to send trucks from either location; we can assure you this fact didn't have an effect on your invoicing. Thank you for your business!
Bonnie
This is our 3rd time using Two Men and a Truck - have never had a problem of any kind, movers were professional and very careful. Wrapped everything with extreme care and have never had any damage. We threw a couple of last minute changes at them and even though they had a long day, they remained cheerful and willing to do whatever we needed. Definitely will use the again!
Response
Thank you so much for your kind words, Bonnie. We really appreciate you taking the time to share your experience with us. Our teams work hard to meet expectations like yours, and we’re happy to hear we hit the mark every time you used our services. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Dianne
We have used Two Men and a Truck a few different times with complete satisfaction. This time was no different. Our team Duwell and Josue did a great job moving us and taking care of our belongings. They were very professional and personable. I would highly recommend them for any kind of move.
Response
Thanks, Dianne for being a loyal customer of TWO MEN AND A TRUCK! We value your business and your willingness to refer us to your friends and family; they are the highest compliment we can receive from our clients! Have a great day.
Jennifer
Office team was fantastic and super helpful. Unfortunately the moving guys on the job were not great. Poor attitude, sloppy loading of truck, damaged furniture (table leg broken, and bunk bed hardware lost). Also very slow due to lack of appropriate tools to disassemble furniture. Move ran late into evening and didn’t get heavy furniture placed, move in was a mess.
Response
Hi Jennifer,
Thank you for sharing your feedback. We’re glad to hear the office team was helpful, but we’re very sorry the moving experience didn’t live up to your expectations.
Your concerns about the crew’s attitude, damaged furniture, and delays are taken seriously. This is not the level of service we strive to provide. We appreciate you bringing these issues to our attention so we can address them internally and improve our processes.
Please reach out to us directly so we can discuss your experience further and work toward a resolution.
Thank you for your business and honest review.
Thank you for sharing your feedback. We’re glad to hear the office team was helpful, but we’re very sorry the moving experience didn’t live up to your expectations.
Your concerns about the crew’s attitude, damaged furniture, and delays are taken seriously. This is not the level of service we strive to provide. We appreciate you bringing these issues to our attention so we can address them internally and improve our processes.
Please reach out to us directly so we can discuss your experience further and work toward a resolution.
Thank you for your business and honest review.
