Reseñas
Patricia
Sweat on ,your things damaged, you desk and leather sofa did not tell me of the damage sorry never again
Response
Hi Patricia,
We’re very sorry to hear about the damage to your desk and leather sofa, and especially that it wasn’t communicated to you at the time. That’s not the standard of service we strive to provide.
We appreciate your feedback and would like the chance to speak with you directly to better understand what happened and work toward a resolution. Thank you for bringing this to our attention.
We’re very sorry to hear about the damage to your desk and leather sofa, and especially that it wasn’t communicated to you at the time. That’s not the standard of service we strive to provide.
We appreciate your feedback and would like the chance to speak with you directly to better understand what happened and work toward a resolution. Thank you for bringing this to our attention.
Elaine
Not careful with my furniture, I had to tell them how to Get my sofa out the door, much damage to my furniture, waiting to hear about claim. I thought I was hiring professionals, this definitely was not the case. Very upset
Response
Hi Elaine,
We’re truly sorry to hear about the damage to your furniture and the overall experience you had. That’s not the level of professionalism we promise, and we understand your frustration.
Thank you for letting us know you’ve filed a claim — we’ll make sure it’s reviewed promptly. If you haven’t already, please contact us directly so we can ensure you're being taken care of and work toward a resolution.
We appreciate your feedback and the opportunity to make this right.
We’re truly sorry to hear about the damage to your furniture and the overall experience you had. That’s not the level of professionalism we promise, and we understand your frustration.
Thank you for letting us know you’ve filed a claim — we’ll make sure it’s reviewed promptly. If you haven’t already, please contact us directly so we can ensure you're being taken care of and work toward a resolution.
We appreciate your feedback and the opportunity to make this right.
Robert
Very poor experience, one employee was very slow took more time smoking than working damage several items of furniture broke a TV ect
Response
Hi Robert,
We’re very sorry to hear about your experience. Damaged items and unprofessional behavior from a crew member are completely unacceptable, and we take your concerns seriously.
Thank you for bringing this to our attention — we’d like to investigate this further and see how we can make it right. Please contact us directly so we can follow up on the damage and address the issues with the crew.
We appreciate your feedback and the chance to improve.
We’re very sorry to hear about your experience. Damaged items and unprofessional behavior from a crew member are completely unacceptable, and we take your concerns seriously.
Thank you for bringing this to our attention — we’d like to investigate this further and see how we can make it right. Please contact us directly so we can follow up on the damage and address the issues with the crew.
We appreciate your feedback and the chance to improve.
Maria
Was not happy with the experience I had this time around ..They were not very careful with moving items and did some damage to the walls and my door at old apartment..
Response
Hi Maria,
We’re sorry to hear that your recent experience didn’t meet expectations. Damage to your walls and door is not acceptable, and we understand how disappointing that can be.
Thank you for bringing this to our attention — we’d like the opportunity to speak with you directly and see how we can make things right. Your feedback helps us improve, and we appreciate you taking the time to share it.
We’re sorry to hear that your recent experience didn’t meet expectations. Damage to your walls and door is not acceptable, and we understand how disappointing that can be.
Thank you for bringing this to our attention — we’d like the opportunity to speak with you directly and see how we can make things right. Your feedback helps us improve, and we appreciate you taking the time to share it.
Wesley
Everything went very well except a particle board based piece of furniture was broken. It is being fixed by your company.
Response
Hi Wesley,
Thank you for the great review! We’re glad to hear everything went smoothly overall and appreciate your patience as we work to repair the damaged piece.
We’re grateful for your understanding and for choosing us for your move. Let us know if there’s anything else we can do!
Thank you for the great review! We’re glad to hear everything went smoothly overall and appreciate your patience as we work to repair the damaged piece.
We’re grateful for your understanding and for choosing us for your move. Let us know if there’s anything else we can do!
Richard
Items in boxes were spilled, broken, and literally just thrown in packing. Insufficient boxes were provided.
Response
Hi Richard,
We’re very sorry to hear about the way your items were packed and the resulting damage. That’s not the level of care or professionalism we aim to deliver, and we understand how frustrating this must have been.
Thank you for bringing it to our attention — we’d like the chance to review your experience further and see how we can make things right. Please reach out to us directly so we can assist you.
We’re very sorry to hear about the way your items were packed and the resulting damage. That’s not the level of care or professionalism we aim to deliver, and we understand how frustrating this must have been.
Thank you for bringing it to our attention — we’d like the chance to review your experience further and see how we can make things right. Please reach out to us directly so we can assist you.
Jon
The team were right on time coming and going. The were very pleasant and helpful.
Acted and looked like professionals.
Acted and looked like professionals.
Marilyn
Juan and Dennis were a great team. They arrived on time and kept things moving smoothly. They were courteous, professional and took great care in moving our belongings.
I would recommend your company as well as Juan and Dennis! Great job all around!!
I would recommend your company as well as Juan and Dennis! Great job all around!!
Brian
We only had 17 items to move 11 were in the garage ready to be immediately taken out, 3 were on the first floor, and 3 were on the second floor. All were shrink wrapped. It still took an hour and a half to move the items out of the house. While moving three items got damaged. They offered to fix one and gave a generous discount on another. The third I did not notice at the time of the move. We wrapped items so the movers would not come into contact with our items, yet to move them they put holes in the plastic or reached through holes. The movers were pleasant and jovial. The team lead was thorough in his explanations to us and we felt he knew the business aspect well.
Response
Hi Brian,
Thank you for your detailed feedback. We’re glad to hear the crew was professional, pleasant, and communicated well throughout the move.
We also appreciate you pointing out the areas where we fell short. We're sorry about the damage to your items and the handling of the plastic wrapping — that’s something we’ll address with our team to ensure better care in the future.
We value your business and your honesty, and we’re always working to improve. Please don’t hesitate to reach out if there’s anything more we can do for you.
Thank you for your detailed feedback. We’re glad to hear the crew was professional, pleasant, and communicated well throughout the move.
We also appreciate you pointing out the areas where we fell short. We're sorry about the damage to your items and the handling of the plastic wrapping — that’s something we’ll address with our team to ensure better care in the future.
We value your business and your honesty, and we’re always working to improve. Please don’t hesitate to reach out if there’s anything more we can do for you.
Heather
I cannot say enough good things about my recent use of Two Men & A Truck. The movers were prompt, courteous and friendly. We had quite a lot of items to move, many of them very heavy, and the guys never flinched. They worked extremely well together and were fast. There is no question I would be using Two Men & A Truck again. I highly recommend anyone to use them as well.
