Reseñas
Michael
I don't mean to bring hardship to the moving team, but this experience with your company was unsatisfactory.
My piano was destroyed by the moving team (it was dropped/fell), and I observed another piece of furniture (blanketed) fall from a dolly. Some of my boxes were left outside the apartment after the movers left (I happened to notice 2 hours later.) Movers did not bring boxes nor packing materials, so I had to return to finish packing out my old apartment with boxes and paper I had saved from an earlier move.
This move was not what I expected from Two Men and a Truck after multiple previous moves for which I hired your company the past 10 years. I have tried to contact the damage/claims rep, still working to make contact with him to discuss how to address the broken piano.
My piano was destroyed by the moving team (it was dropped/fell), and I observed another piece of furniture (blanketed) fall from a dolly. Some of my boxes were left outside the apartment after the movers left (I happened to notice 2 hours later.) Movers did not bring boxes nor packing materials, so I had to return to finish packing out my old apartment with boxes and paper I had saved from an earlier move.
This move was not what I expected from Two Men and a Truck after multiple previous moves for which I hired your company the past 10 years. I have tried to contact the damage/claims rep, still working to make contact with him to discuss how to address the broken piano.
Jonathan
Please make sure to recognize the two gentlemen who helped me move. They were extremely courteous, patient, careful, and professional. They made my experience so much easier and more pleasant than I could have expected. They clearly had pride in their work and were focused on ensuring total customer satisfaction. These guys were awesome! Same goes for the gentleman who helped me set up my appointment by phone. He was on the sales team.
I do not remember their names, but please note I moved on 9/26 and my name is Jonathan Beda. Thank you!
I do not remember their names, but please note I moved on 9/26 and my name is Jonathan Beda. Thank you!
Response
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<div>Hi, Jonathan! We are so happy to have helped you and to know that everything went great. We appreciate your kind words and will make sure to share them with your entire team as well as have them recognized for their amazing performance. Anything you ever need in the future please do not hesitate to give us a call. Hope you are enjoying your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi, Jonathan! We are so happy to have helped you and to know that everything went great. We appreciate your kind words and will make sure to share them with your entire team as well as have them recognized for their amazing performance. Anything you ever need in the future please do not hesitate to give us a call. Hope you are enjoying your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Willy
we will never use or recommend two men and truck to anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response
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<div>Hello Willy, We sincerely apologize that your move did not go as well as you had hoped. We take great pride in ensuring that each of our customers receive nothing but the best service possible.We would love to speak with you and address your remaining concerns, should you have the time. Our office line is 305-819-3340. I look forward to hearing from you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Willy, We sincerely apologize that your move did not go as well as you had hoped. We take great pride in ensuring that each of our customers receive nothing but the best service possible.We would love to speak with you and address your remaining concerns, should you have the time. Our office line is 305-819-3340. I look forward to hearing from you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ainsil
This was the worst moving service I have ever had. 3 men claimed to take 6 HOURS to move a bedroom set and 2 couches out of a 1500 sq ft apartment. I left them in my apartment in confidence they would take everything and accomplish the job in a timely manner. After the 6 hours they still left a side table in my apartment AND ALL of th garbage bags and boxes I left ALREADY packed! A dresser was damaged AND I purchased full insurance and now the manager is claiming they give ‘depreciated’ value of the dresser which is NOT stated in the contract and which no one explained to me. The person on the phone also never told me my job would require 3 men. I will never be using this service again.
Alan
Absolutely awesome experience. Team that moved my was very professional and courteous and extremely efficient
Response
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<div>Hi, Alan! Thank you for trusting us with your move! We are so happy to hear that your experience was a great one. If there is anything else we can do for you in the future, it would be our pleasure to serve you anytime! Enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi, Alan! Thank you for trusting us with your move! We are so happy to hear that your experience was a great one. If there is anything else we can do for you in the future, it would be our pleasure to serve you anytime! Enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Maria
They were great a little late but they called to let me know if I had to I will use you again thanks for the great experience Maria
Response
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<div>Hi, Maria! Thank you for trusting us with your move! We are so happy to hear that your experience was a great one. If there is anything else we can do for you in the future, it would be our pleasure to serve you anytime! Enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi, Maria! Thank you for trusting us with your move! We are so happy to hear that your experience was a great one. If there is anything else we can do for you in the future, it would be our pleasure to serve you anytime! Enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Stephanie M
They were on time. Very professional and courteous. They went right to work after they inquired what they were moving. They loaded and unloaded the furniture like it was their own. I have highly recommended them to my neighbors and friends who will need a moving company.
Response
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<div>Thank you for such a kind comment, Stephanie. We truly appreciate you taking the time to leave us a review. We will be sure to share your kind words with our entire team as well as have them recognized for their great performance. Anything you or anyone you recommend ever need in the future please do not hesitate to give us a call. We wish you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for such a kind comment, Stephanie. We truly appreciate you taking the time to leave us a review. We will be sure to share your kind words with our entire team as well as have them recognized for their great performance. Anything you or anyone you recommend ever need in the future please do not hesitate to give us a call. We wish you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Devon
Overall, the movers were incredibly good sports through our move considering they had to perform during a tropical storm. They were kind and courteous and their communication was on point. They did, however, break a piece off of our cat tree while moving it. In addition, they incorrectly put our dining room table back together. I understand that this was all probably done while being distracted by the weather situations at the time, but I felt it necessary to communicate.
Robert
Both men on the team, Terry and Bernie, were great! I've already referred you to a couple friends that are moving soon!
Response
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<div>Thank you for such a kind comment and for referring us to your friends, Robert! We are so happy to have helped you.Your team Terry and Bernie will definitely be recognized for their amazing performance. We look forward to another opportunity to serve you or anyone you recommend in the future and promise to provide the same experience. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for such a kind comment and for referring us to your friends, Robert! We are so happy to have helped you.Your team Terry and Bernie will definitely be recognized for their amazing performance. We look forward to another opportunity to serve you or anyone you recommend in the future and promise to provide the same experience. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sarah
My team was outstanding. We had a huge task at hand and they were nothing short of outstanding. They arrived promptly at 10 AM and we did not finish until 7 PM, yet no one complained, everyone pitched in and made it happen. There's no way we could have made this move without their assistance!
Response
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<div>Hello Sarah! When using our moving services, we make sure you receive the 5-star treatment. Moving is stressful enough so we make it our mission to take out the stress of moving.Your team will definitely be recognized for their hard work and terrific performance. We are happy to have helped you and wish you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Sarah! When using our moving services, we make sure you receive the 5-star treatment. Moving is stressful enough so we make it our mission to take out the stress of moving.Your team will definitely be recognized for their hard work and terrific performance. We are happy to have helped you and wish you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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