Reseñas
Mariano
The pricing was off by over two hours. To me it was expected. As a selling tool is considered not transparent as it looks good in paper at firts which is considered as being the main idea, to look competitive. The reality is something else.
Response
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<div>We are sorry that you are not happy. Our estimates are determined by a computer program, based on input given to our customer service reps from the customer. We never intentionally underestimate moves. Sometimes things happen - elevators are slow, there are more boxes to be moved than initially discussed, etc. We do apologize for the discrepancy.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are sorry that you are not happy. Our estimates are determined by a computer program, based on input given to our customer service reps from the customer. We never intentionally underestimate moves. Sometimes things happen - elevators are slow, there are more boxes to be moved than initially discussed, etc. We do apologize for the discrepancy.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Allan
The crew showed up when they said they would. They did a walk through to access what needed to be done. They got to work and did what they needed to do. Even did a few things that were not asked of them but they were happy and careful to do it. ( moving computers and sensitive equipment ). Overall very happy with the experience and they were done in the original amount of time that was estimated by your office, just over 4 hours. Thank You.
Response
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<div>It sounds like everything went according to plan - that's always great to hear. Thank you for letting us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>It sounds like everything went according to plan - that's always great to hear. Thank you for letting us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Thomas
Lucia Arne was just marvelous in helping me set up your service while out of state. Very caring but also very capable.
Kudos to Lucia and to Two Men and a Truck for what is clearly a well run organization.
Oh, and the fact that TMAAT do so much community service also helped in deciding to use your service. Many thanks!
Kudos to Lucia and to Two Men and a Truck for what is clearly a well run organization.
Oh, and the fact that TMAAT do so much community service also helped in deciding to use your service. Many thanks!
Response
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<div>It's nice to hear that our service to the community influenced your decision. We appreciate that. And we're glad you had a great experience. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>It's nice to hear that our service to the community influenced your decision. We appreciate that. And we're glad you had a great experience. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dominique
I just want to give a big thanks to my movers: Wesley and Gordini. They were professional and very efficient. The weather was horrible that day, but they still managed to complete the move keeping my valuables dry! Awesome job!
Response
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<div>We pride ourselves on getting the job done rain or shine. We'll pass your thanks along to the guys. And we thank you for the review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We pride ourselves on getting the job done rain or shine. We'll pass your thanks along to the guys. And we thank you for the review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Maurice
The two men who moved my property took the time to make sure everything was handled carefully. It was a pleasure to work with them.
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<div>And it's a pleasure to hear that. Thank you very much.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>And it's a pleasure to hear that. Thank you very much.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dianne
Your team of movers Jesus and Ramon were on time, courteous, and hard fast workers. I chose your Company because you were the only A Plus Rated on BBB. Lucy was clear and direct on pricing. Her follow up calls were professional and not pushy ( she said when ever I was ready , they would be able to handle the move). I would recommend Two Men and a Truck , because they made my move easy, and a pleasant experience.
Response
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<div>It's always great to hear from a customer who does their research! We agree that Jesus and Ramon make a great team - we'll let them know you were pleased. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>It's always great to hear from a customer who does their research! We agree that Jesus and Ramon make a great team - we'll let them know you were pleased. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jason
Leo and Terrance were great to work with! Would hire them again for sure
Response
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<div>That's great to know. Thank you so much.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>That's great to know. Thank you so much.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Faxon
The guys who moved me were awesome. Best move I have ever had. Many thanks to Wesley, Terrence, and Vilnet. They were friendly, polite, and hard working.
Response
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<div>We will pass your kind words along to the crew. We're happy to hear this was your best move ever! Thanks for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We will pass your kind words along to the crew. We're happy to hear this was your best move ever! Thanks for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Franco
I felt the move took entirely too long. When the original truck had battery trouble a new truck was dispatched. The 2 movers waited until the problem was resolved rather than continuing to pack. This caused a sever hour delay which was not taken off the price
Mona
The office staff was very professional scheduling our move. We received follow up phone calls prior to moving day. Our moving crew was professional and also careful with our items. Nothing broke. Our pieces were wrapped up well and put in place and unwrapped again. We were very happy with the hard work our crew did.
Response
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<div>When our customers are happy, so are we. Thank you for letting us know that all went well.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>When our customers are happy, so are we. Thank you for letting us know that all went well.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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