Reseñas
Jennifer
The movers were awesome! They did such an excellent job! I am 100% satisfied.
Erica
The team was super helpful. The best moving experience I've ever had
Marcy
I was very disappointed with the level of service provided. How does a mover show up without tools? That's right, they forgot the tools! I had to beg my neighbors' help to borrow tools (mine had already been moved to the new place). They also tried to take apart my treadmill, as they claimed it wouldn't fit through the bedroom door. I told them NO, take the door off its' hinge. They were not competent enough to handle this!
This was the fourth time using your company and I am very unhappy with the service. When the total was given, I asked for a consideration since we only travelled three miles from my previous location. The supervisor flatly refused to accommodate my request via telephone.
This will be the very last time I use your company.
This was the fourth time using your company and I am very unhappy with the service. When the total was given, I asked for a consideration since we only travelled three miles from my previous location. The supervisor flatly refused to accommodate my request via telephone.
This will be the very last time I use your company.
Response
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<div>Hi Marcy, we apologize to hear this moving experience wasn't as good as your other three. We've addressed your concerns with our moving team and expressed the importance of coming equipped on each and every move. We take your feedback very seriously and have used your move as a learning experience. As you know from your previous moves, this isn't the norm at TWO MEN AND A TRUCK. Please contact our GM, AJ, to discuss your move further with him. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Marcy, we apologize to hear this moving experience wasn't as good as your other three. We've addressed your concerns with our moving team and expressed the importance of coming equipped on each and every move. We take your feedback very seriously and have used your move as a learning experience. As you know from your previous moves, this isn't the norm at TWO MEN AND A TRUCK. Please contact our GM, AJ, to discuss your move further with him. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jim
Although courteous and friendly the office staff didn't accurately schedule an estimate the move. We had far too little people and two smaller truck. Supplies were Limited as we did not have enough boxes or tape Essentials for moving. Both the movers we had on the first day Thomas and Ed worked their tails off. I appreciate what they did and how hard they worked. On the second day you could tell it was the second day and many things fell through the cracks.
Response
<div class="bv-review-response-container">
<div>Hi Jim, thank you for taking your time to provide your feedback. We're sorry to hear you were not completely satisfied with our moving service and for your experience. We're normally known for our attention to detail and for accurately estimating our customers' moves. Because our company goes to great lengths to provide the highest level of customer service, we genuinely value your feedback and will address this with our team as a learning lesson for future customers. We welcome the opportunity to discuss your experience further, please contact our management team at your convenience so we can make this right.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi Jim, thank you for taking your time to provide your feedback. We're sorry to hear you were not completely satisfied with our moving service and for your experience. We're normally known for our attention to detail and for accurately estimating our customers' moves. Because our company goes to great lengths to provide the highest level of customer service, we genuinely value your feedback and will address this with our team as a learning lesson for future customers. We welcome the opportunity to discuss your experience further, please contact our management team at your convenience so we can make this right.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Donna
From quick scheduling with professional customer service to the well-mannered, well-spoken, friendly , quick movers, my experience was outstanding! Thank you
Robert
Great team al around! Office staff was prompt and clear, expectations were set and exceeded. Moving team and prompt, courteous, efficient and very personable!
Angie
we couldn’t be any happier with our move! From start to finish excellent service, professional, worked fast, courteous and very, very kind!!! We would use them in a heartbeat again and highly recommend them!!! A shout out and huge thank you to Mr. Greene and Mr. West “you were amazing never taking a break in the six hours”!!
We even had the manager stop by to make sure we are happy with their service! Outstanding service!!
God Bless!!!
We even had the manager stop by to make sure we are happy with their service! Outstanding service!!
God Bless!!!
Maria
My first experience of using help for my move!
It was fantastic, Kevin and Sam arrived home on time prepared with the essential elements to make the move, they were very careful with all my furniture, we stopped to leave some furniture in my new place and then we continued to the storage where they put everything with great skill and care in.
Two very educated young people who made the stress usually caused by a move dissipate completely.
Thanks to both of you and I hope the company raises your salaries !!!
Kevin and Sam are very good, they know how to do a good job, they worked very hard and at all times they treated me with education and respect
It was fantastic, Kevin and Sam arrived home on time prepared with the essential elements to make the move, they were very careful with all my furniture, we stopped to leave some furniture in my new place and then we continued to the storage where they put everything with great skill and care in.
Two very educated young people who made the stress usually caused by a move dissipate completely.
Thanks to both of you and I hope the company raises your salaries !!!
Kevin and Sam are very good, they know how to do a good job, they worked very hard and at all times they treated me with education and respect
Betty
I told them what I needed done and they did a great job..
Greg
I have used them in previous moves and they were excellent
