Reseñas
Jeff
Everything went great with the move. Communication was very easy with the office staff and the estimate for the job was returned very quickly. The day of the move went very smooth. The movers were ahead of schedule and worked very hard throughout the day, never slowing down once. I would request them both again. Thank you
Diana
Tyrone, Jeff, and Andre showed up early and ready to work. They worked hard all day and were most willing and able to handle my old and heavy furniture with respect and care. Nothing I asked of them was too much trouble. They were respectful and friendly despite the heat and arduous all day job. Not one thing was broken, and they place each piece wherever I asked. Thank you. I hope you saw the picture on Facebook.
Cam
Two great men with a Truck....They young men where GREAT and worked in a timely manner!
Graeme
The guys did a great job overall, but there were two times where major damages almost happened. Fortunately, I happened to be in the right spot to stop a chest of drawers from sliding down the stairs, and to prevent a mover from backing into a door with glass panels while carrying a couch. I think the guys were trying a bit too hard to get everything done in a hurry, but I think going slower would be safer. And if that costs a little more, then that’s OK by me.
Tara
The guys arrived on time and ready to work. They were friendly and efficient, finishing my move well under the quoted time. I would never plan a move again without the services of Two Men and a Truck!!!
Christina
Everything was fine with the move, but I was not as pleased this time around as I was the first time I used Two Men and a Truck.
Jessica
Office staff did not include my 3 beds on item list for movers so they brought wrong size truck which costed me an extra hour in them trying to make me things fit. The mover ls were awesome and works hard, but the office staff are clearly incompetent.
Response
<div class="bv-review-response-container">
<div>I am sorry this wasn’t a better experience for you. We base our truck size off the inventory provided to us. We try our best to avoid these situations by emailing over the estimate before even booking, and in the email asking customers to please verify the inventory is correct to avoid issues. I do see you responded to that email letting us know one of the addresses was incorrect, but there was no mention of the inventory being incorrect as well. Obviously somehow it was still missed and we do apologize for that inconvenience. Thank you for your feedback and we will look into how we can make the verification step easier.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>I am sorry this wasn’t a better experience for you. We base our truck size off the inventory provided to us. We try our best to avoid these situations by emailing over the estimate before even booking, and in the email asking customers to please verify the inventory is correct to avoid issues. I do see you responded to that email letting us know one of the addresses was incorrect, but there was no mention of the inventory being incorrect as well. Obviously somehow it was still missed and we do apologize for that inconvenience. Thank you for your feedback and we will look into how we can make the verification step easier.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bonnie
These guys rocked! Moving day was hazy hot and humid. They were efficient and hardworking and even came in under the estimated move time. Would definitely recommend! Bonnie
Christina
The movers were great. Everything was fine. Overall the cost was expensive.
Mark
My experience was a nightmare. The movers left behind my queen size bed room set. They wanted me to pay for their mistakes. The general manager did reach out and reimburse me $75 dollars which I think was nice of him.
Response
<div class="bv-review-response-container">
<div>I am sorry for the inconvenience and that is why as a courtesy I offered to reimburse you the $75 you paid to move the bed after the fact. But to be clear, we do have customers sign off before we leave the load that everything was loaded which you did. We offered the credit as a courtesy, but in actuality you would have paid that anyways if we moved it as you are billed actual time.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>I am sorry for the inconvenience and that is why as a courtesy I offered to reimburse you the $75 you paid to move the bed after the fact. But to be clear, we do have customers sign off before we leave the load that everything was loaded which you did. We offered the credit as a courtesy, but in actuality you would have paid that anyways if we moved it as you are billed actual time.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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