Reseñas
Kirby
Chris and Issac did a fantastic job on our move! They literally ran between loads and made sure to get the move done as quickly as possible. I was impressed with how well they worked as a team. When unloading the truck they made sure to ask where to put every box. They both had great attitudes and were great to work with! We moved into a home we will be at for a while but if I was to move again I would special request them.
Deborah
I had a bad feeling when the person making the confirmation call had no idea about what services I'd scheduled. This was a 2-day process: one packing and one loading into storage PODS on my property. I felt a disregard for myself and for my belongings. Boxes were vaguely labeled. I unpacked one to see what it was and found it to be mostly full of squashed gift bags under heavy items (not at all as written on the box. Drawers, shelves, individual items were missed. One entire room was missed. My pile of laundry that I had asked them to leave alone was packed into a box. One box was full of empty laundry baskets ... completely nonsensical. A bowl full of candy was packed. Why not ask first before packing that? One employee smelled so bad we had to open windows to air out the house later.
Response
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<div>Good Morning Deborah, <br/><br/>We apologize for any inconvenience that you have received from us, whether it be from our office staff or our movers. We sincerely apologize for that. After speaking with our movers, they were told that some items were going to be taken care of on another day, however, that was miscommunicated. Soon after, our Operations Manager discussed the grievances and dropped off supplies, which were given free of charge to make up for any inconvenience, to help pack the rest of the items.<br/><br/>Again, we do apologize for the inconvenience that you received and we apologize that we did not live up to our expectations. If you have any other concerns or questions you can reach us at 916.852.7411.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77628/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Good Morning Deborah, <br/><br/>We apologize for any inconvenience that you have received from us, whether it be from our office staff or our movers. We sincerely apologize for that. After speaking with our movers, they were told that some items were going to be taken care of on another day, however, that was miscommunicated. Soon after, our Operations Manager discussed the grievances and dropped off supplies, which were given free of charge to make up for any inconvenience, to help pack the rest of the items.<br/><br/>Again, we do apologize for the inconvenience that you received and we apologize that we did not live up to our expectations. If you have any other concerns or questions you can reach us at 916.852.7411.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77628/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dirk
Polite and professional from beginning to end. The moving team was engaging and respectful of my home and family. Would recommend to anyone.
Azell
Great office staff and movers. However, The only complaint I have is I was double charged and told it would take 3-5 business days to refund my money the amount double charged could have caused a financial hardship
Jean
The 2 man crew need a 6 star rating. The care to client was exceptional. I would request this crew anytime and will be using this company again. Thank you for making one person life much easier.
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Crystal
Some of the items were missed in the packing of my kitchen and when I scheduled the services I requested boxes to pack up the rest of the house, but the movers did not have any to leave me. I had to order from another company with a special rush. Also, my rice cooker was damaged. It appears to be missing the bottom (which I didn’t even know could be removed). Not all the boxes were delivered to the proper room. I clearly marked each box as to the destination. The services were much pricier than anticipated, but the movers were pleasant to work with.
Trish
Had an amazing experience with this company. Movers were prompt with a great attitude. Helpful and motivated, I had a strict budget and they were 100% on board with working with me. Got the job done in less time than I expected and were absolutely incredible. Loved this moving experience and will definitely use this company again.
Caryn
I hired this company but I wasn’t able to be present. However another family was and told me everything was good. Thank you so much for a job well done.
Kelly
Derrick and his partner, (name escaping me now) were really courteous and respectful. Loved the work effort and attitude !!
Lena
Our moving team was amazing! We had 4 men and 2 trucks and they were all super friendly and they worked so efficiently and well together! They took great care with my things and they had a lot of stuff to move! 36 years worth. If I didn't like where I had them put something, they would move it without any hesitation or grumbling. They were fantastic and made my move to my new home so much more enjoyable!
