Reseñas
Jo
We had your crew both pack and move us. Everything came through perfectly! They were friendly and willing to do extra things such as moving heavy furniture from one room to another for us. Labeling of boxes could have been better. Encourage the packers to ask the home owner more often how to label things. (for example we had a lot of useless decor above the cabinets that were labeled kitchen I had to look in most of those boxes before I found the useful things like dinnerware.
Response
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<div>Jo, thank you for your feedback. Our movers are very well-trained in packing techniques so we apologize if they did not label the boxes to your satisfaction. We will speak to them to ensure this does not happen again in the future. Thank you for using TWO MEN AND A TRUCK Tucson.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jo, thank you for your feedback. Our movers are very well-trained in packing techniques so we apologize if they did not label the boxes to your satisfaction. We will speak to them to ensure this does not happen again in the future. Thank you for using TWO MEN AND A TRUCK Tucson.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kay
The mover by the name of BRAXTON was amazing. He worked hard, had a great attitude, was very courteous and overall was a pleasure to have around for the move. The 'Head guy by the name of Q was the complete opposite. He had a very bad attitude, mostly stood around doing nothing, seemed aggravated when he did have to do something; he was rude and just simply seemed to be unhappy being there. I was very unhappy with Q. Would not recommend him to anyone.
Suzie
Movers on both days were extremely helpful, courteous, answered questions and are hard workers. They even go above and beyond! Ken did not estimate space correctly and not all items were moved. Asked for small truck to take what's left and only 26ft truck available. Thought all items would go and was disappointed when told it wouldn't fit. Over all experience was great.
Donald
I had reached out to three different movers and Two Guys and a Truck were the only to reply. After getting a quote it, fell in my acceptable range. Movers didn't fuss about. They were astute in regards to what was being moved and then, at delivery, where it was going (ie: rooms). It took them a little to warm up but they were very friendly and I would be happy to have them move me again (just not too soon because I don't want to :p). Cheers.
Richard
the only way to go. the team made the differance. both were (are) great guys that work well as the team. No way any other pair could have done the amount of work they did in 3 hours. Very Highly Recommended!
Joy
everything was well-coordinated by the office; cheerful and helpful. The Two Men did not seem as alert and helpful as the crew I had before, although they did a fairly good job. The driver upset me when he commented that the truck might not be big enough to get all my belongings in one trip. One trip was fine; good thing I wasn't headed for California! Without direct supervision they seemed not to notice things left behind. I survived and so did all my stuff! The price was fair...
Response
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<div>Hello Joy - thank you for bringing this to our attention. When a lead mover realizes the load may be too big for the truck, they should be contacting our office first, before speaking with you. Additionally, the movers should have done a thorough walk-through before driving the truck away. We apologize if that was not done. We are going to speak with each mover directly as well as review our policies with our entire team to ensure this does not happen again. We appreciate your business and hope we have the chance to work with you again in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Joy - thank you for bringing this to our attention. When a lead mover realizes the load may be too big for the truck, they should be contacting our office first, before speaking with you. Additionally, the movers should have done a thorough walk-through before driving the truck away. We apologize if that was not done. We are going to speak with each mover directly as well as review our policies with our entire team to ensure this does not happen again. We appreciate your business and hope we have the chance to work with you again in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Derrick
They showed up on time, packaged my desks and lamp, and helped arrange the new place.
Cathryn
My experience with this company was great. Jimmie, in the office, was delightful to talk to, and she was very friendly and thorough when she gave us an estimate and set up the move. The three movers were easy to work with, and they were obviously experienced and knew what they were doing. They were careful with our belongings and were very prompt; in fact, the total time came in a little under the estimated time allotted. Jimmie called us the following day to follow up, which I greatly appreciated. Two Men and a Truck would be my first choice the next time I need a moving company.
Judy
First and foremost, our initial call to Jimmie at the company was very positive, informative, and helpful. The movers were pleasant, professional, and courteous. They were early and showed a solid work ethic. I would definitely recommend this company!!
Margaret
The first crew were pretty lax. They packed multiple wire shelving units and shelves empty, carried one small item at a time frequently and took lots of breaks. The 2nd crew that was sent in to clean up after the 1st was great.
Response
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<div>Margaret, we are very sorry that we did not meet your expectations. We can assure you that any breaks taken were off the clock and not added to your bill. Items that you added on moving day were accommodated to the best of our ability. We sent the 2nd crew at no charge to you, to ensure you were well taken care of. If you wish to discuss this further, we invite you to call one of our managers at 520-299-6683.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Margaret, we are very sorry that we did not meet your expectations. We can assure you that any breaks taken were off the clock and not added to your bill. Items that you added on moving day were accommodated to the best of our ability. We sent the 2nd crew at no charge to you, to ensure you were well taken care of. If you wish to discuss this further, we invite you to call one of our managers at 520-299-6683.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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