Reseñas
Chris
Joseph and Ramon from the Truck crew were very professional and efficient. The problem we had was the original truck crew never showed up on Friday 5/24. In fact, we never received a phone call letting us know that they cancelled. We only found out because we called asking when they would arrive. We slept on the floor for 3 nights until Memorial Day when the new truck crew came.
Response
Hi Chris, we are extremely sorry for the incovenience we caused you and your family. It is never our intent to not execute a move as committed, unfortunately we had some crew members get sick and call out. It was a very hectic morning and we missed calling you proactively. We normally don't work Sundays and were able to get a crew to come in from our Phx area location to do your move on Sunday. Also we did drastically discount your move to account for the inconvenience we caused you. Again we are deeply sorry and hopefully how Joseph and Ramon executed the move we can earn your trust back. Thank you again.
Allison
Oscar and partner were friendly and efficient and I highly recommend them. Thank you
Response
Hi Allison, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service from our Glendale South office. We're always happy to assist so don't hesitate to reach out to us. We look forward to assiting you on your next move!
Mark
I was extremely happy with the entire process. Emmy in customer service was able to get me the team I needed quickly & painlessly. My movers ( headed by Oscar) were on time & worked very diligently & handled my belongings delicately. Movers even stayed 3 hours later than quoted to ensure my job was completed to my satisfaction. I highly recommend using 2 Man and a Truck for all of your moving need
Response
Hi Mark, such a great review by you and thank you for taking the time to acknowledge each and every person you interacted with from our Glendale South office. We really appreciate the recognition and especially the referral because that is how our business grows. It is awesome to hear our team exceeded your expectations and executed as they are trained. Thank you again and we look forward to helping you in the future.
Geri
You did not give me a place to check where I really heard from you. I think it was a 1980s? I lived on the East Coast now I remember you starting up.
There was damage to one lampshade only. Not worth filing a damage report on.
There was damage to one lampshade only. Not worth filing a damage report on.
Response
Hi Geri, You are correct. Two Men and a Truck started in the mid 1980's in East Lansing, Michigan. So if you were living on the East Coast during that time you definitely remember hearing and seeing Two Men and a Truck. Thank you so much for remembering the history and the strong brand of Two Men and a Truck. We really appreciate you being a dedicated customer whenever you need moving services. If there is anything we can do to replace the damaged lamp shade please reach out to our office. Again thank you so much for utilizing our services and we look forward to helping you again in the future.
Allison
James and Oscar were professional, polite, and thorough. We appreciated their pleasant and efficient service.
Response
Hi Allison, thank you so much for taking the time to acknowledge the great work of James and Oscar from our Glendale South office. They are hard workers and always try to exceed customer's expectations. Thank you again and we look foward to helping you in the future.
Katie
James and his team were amazing. Super nice, professional and helpful. I was so impressed how well they worked together and got things done so quick. In the future, I would definitely ask for his team and will recommend them too.
Response
Hi Katie, it is great for our moving teams to get this feedback from our customers and we all appreciate you providing these comments. James is one of our leaders at our Glendale South office so great to hear he was leading his team so well. Thank you for the great feedback and we look forward to helping you in the future.
Morgan
We had a lot of really large items and the guys that helped us move took care of them well and made sure to wrap each item nicely. The move took all day and they were working hard the entire time, we would be happy to have them help again if needed!
Response
Hi Morgan, these are really great comments about our Glendale South moving team. This feedback confirms how we train our crew members to take care of our customer items. We really appreciate you taking the time to give us this awesome feedback. Thank you again and we look forward to helping you in the future with any moving services you need. Thanks again.
Glen
Excellent experience and I would highly recommend two men and a truck.
Response
Hi Glen, your feedback and strong recommendation is greatly appreciated. We really appreciate you taking the time to recognize our Glendale South team and the great job they did on your move. It means a lot to everyone at our company. Thank you again and look forward to helping you in the future.
Jeff
The movers that showed up were great. Very professional, friendly,& made quick work of the move.
Response
Hi Jeff, it is always great to receive feedback from our customers when our Glendale South Office and Moving Team exceed customer expectations. So thank you for recognizing the job well done. We look forward to helping you in the future. Thank you again.
Samuel
The whole moving team was courteous and very quick
Response
Hi Samuel, thank you for great feedback and for recognizing the great job that our Glendale South team did on your move. We love getting this type of feedback and look forward to helping you in the future. Thank you again.
