Reviews
Gretchen
Extremely happy with the men who came to move me! They did it carefully, quickly and beat the time. They were kind and took great care when moving my items. I could not ask for a better experience.
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<div>Thanks Gretchen, we are so glad you had a great experience. Please recommend us to your friends and family!</div>
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<div>Thanks Gretchen, we are so glad you had a great experience. Please recommend us to your friends and family!</div>
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Mary
Your BBB rating, and your employee that responds to complaints from there was the real decider in choosing your company. Your company had the highest satisfaction rating, around 80%, compared to your competitors with 50% or less. I read the complaints and responses on your company, and 2 of your competitors. Your responder presented the andquot;customer is always rightandquot; attitude, and showed a true desire to make it right, even if the customer was being difficult, and it showed in their answers and your companies actions. Your office staff WAY, WAY underestimated our amount of items to move, and therefore your price was WAY, underestimated. That should be improved, but I have no complaints because my internal guess was closer to actual expense.
Response
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<div>Customer service is our #1 priority Mary and we apologize that we missed the mark with your estimate. Thank you for sharing your experience with us!</div>
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<div>Customer service is our #1 priority Mary and we apologize that we missed the mark with your estimate. Thank you for sharing your experience with us!</div>
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Laura
Third time to use your company and extremely satisfied as I have been each time. The guys moving our belongings did a great job!
Response
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<div>Customer service is our #1 priority and we love to hear you have trusted us with all your moves! Thank you for your loyalty!</div>
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<div>Customer service is our #1 priority and we love to hear you have trusted us with all your moves! Thank you for your loyalty!</div>
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Rae
Everything went smoothly. The moving team was OUTSTANDING!! Courteous, helpful, professional. Couldn't ask for a better experience.
Response
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<div>We appreciate your kind words! Thank you for trusting us with your move!</div>
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<div>We appreciate your kind words! Thank you for trusting us with your move!</div>
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Olivia
Overall a great experience! We will definitely recommend your company. They were here on time and complete gentlemen! Thanks again!!
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<div>We’re so glad to hear of your awesome experience Olivia! Thank you for sharing!</div>
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<div>We’re so glad to hear of your awesome experience Olivia! Thank you for sharing!</div>
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Jay
Itandacirc;??s hard to answer the above questions. The two guys who showed up worked hard and quickly as possible and took care to not damage our goods. The estimate was way off the mark, not much more than half of what was actually required, and the size of the truck was apparently not appropriate since we required two trips. I would not say this was due to poor packing but more to the failure of someone from the home-office to accurately estimate the load. Possibly someone shouldandacirc;??ve made a short visit to the property to inventory items and then determine correct size and manpower requirements.
Response
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<div>HI Jay!<br/>Thank you for the feedback. We are sorry that we missed the mark on our estimate. We are delighted to hear that our crew worked extremely hard for you in the field and provided you with excellent customer service. Thank you for the opportunity to move you forward! We hope you enjoy your new adventure!</div>
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<div>HI Jay!<br/>Thank you for the feedback. We are sorry that we missed the mark on our estimate. We are delighted to hear that our crew worked extremely hard for you in the field and provided you with excellent customer service. Thank you for the opportunity to move you forward! We hope you enjoy your new adventure!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jessica
My movers made this experience fun! They took great care of items and took the extra time to go out of theyandacirc;??re way!
Response
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<div>We’re so glad to hear of your fun experience Jessica! Thank you for sharing!</div>
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<div>We’re so glad to hear of your fun experience Jessica! Thank you for sharing!</div>
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Cindy
Our two movers were Jeremiah Corbett and Trey Sharkey. They both did an excellent job with a situation that must have seemed intimidating to say the least. We will be requesting to have them come out to move our items back into the house. There are not enough words of praise to give these two.
Response
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<div>Cindy, thank you for the great review! Jeremiah and Trey are great employees and we will certainly share your kind words with them!</div>
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<div>Cindy, thank you for the great review! Jeremiah and Trey are great employees and we will certainly share your kind words with them!</div>
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Ryan
Forgot our order and started 1.5 hours late with one truck; sent second truck 2 hours after that. First truck guys (Greg and Mark?) were polite, helpful, and packed truck properly. Second truck guys (Matthew and Nathan?) packed truck half empty, left many belongings in house and refused to move boxes to the proper rooms until I threatened to call the office. They refused to help a 91-year old man pack the refrigerator, hoping they wouldnandacirc;??t have to move the refrigerator. The washer was hooked up improperly and flooded upon first use. One of the trucks left their tools in our garage. Used Two Men previously and had wonderful service. Never again.
Response
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<div>Oh no! We apologize that you had this experience! Our crew worked hard that morning to provide you with excellent service, we apologize we missed the mark. We did a follow up call with you the day after your move and you reported that everything went great! We would love the opportunity to correct any errors on our part.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Oh no! We apologize that you had this experience! Our crew worked hard that morning to provide you with excellent service, we apologize we missed the mark. We did a follow up call with you the day after your move and you reported that everything went great! We would love the opportunity to correct any errors on our part.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Josh
Overall the service was great. All people that we dealt with were extremely pleasant. The only thing I was not happy about was the time it took for the move. (1 office desk and 2 bookshelfs- 20-miles OVER 3hrs) There were way to much talking and not enough moving. When I pay someone by the hour I expect them to give it all they have. This was not the case.
Response
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<div>Customer service is our #1 priority Josh and we apologize that we missed the mark during your move. We will provide feedback to the team that moved you to improve for next time.</div>
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<div>Customer service is our #1 priority Josh and we apologize that we missed the mark during your move. We will provide feedback to the team that moved you to improve for next time.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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